About us
Alchemy are looking for an experienced Underwriting Operations Professional to join our team and support
transformation projects for leading specialty insurers. This is a consultative role for a person experienced in the Specialty Market sector of Insurance. You'll be accountable for ensuring knowledge alignment between delivery teams, business objectives, and client expectations.
At Alchemy, you’ll be part of a high-performing, customer-focused environment where collaboration thrives, leadership is empowered, and excellence is recognised. We offer a clear and structured career progression path, providing meaningful opportunities for growth, leadership, and impact at every stage of your journey.
We are committed to your professional development through industry-recognised certifications, tailored support and access to the latest technologies. Our delivery leaders benefit from technology-driven methodologies that enable them to drive outstanding outcomes for our clients. With rapid growth comes continuous opportunities for advancement and innovation across our organisation.
Alchemy specialises in delivering large-scale technology implementations, partnering with leading insurance companies to support their digital transformation efforts. As a Business Operations Consultant in the Specialty Markets team, you'll be accountable for ensuring knowledge alignment between delivery teams, business objectives, and client expectations, utilising your London Market Insurance process knowledge to support transformation projects.
Join Alchemy’s exciting journey and lead the way in shaping the future of insurance technology.
The role
Role
This role is designed for someone with at least two years of hands‑on experience in the Lloyd’s market - such as an Underwriting Assistant, Premium Technician, Operations Technician, or similar - who is ready to apply their practical knowledge in a consulting environment. You will use your real‑world operational experience to help clients improve underwriting processes, strengthen controls, and enhance day‑to‑day efficiency. Working independently on assigned tasks, and supported by senior team members, you will contribute operational insight, perform analysis, and support project delivery across a range of client engagements.
What you’ll do:
- Identify operational inefficiencies and pain points in underwriting or premium processes using practical market experience.
- Explain and validate as-is underwriting or premium workflows to support senior consultants during process reviews.
- Assist with Lloyd’s Principles (formerly Minimum Standards) checks and other compliance activities by performing operational reviews and data quality checks.
- Help clients understand and operationalise housekeeping reports, routine controls, and compliance checks.
- Provide London Market operational context during system implementations, based on real‑world experience of how underwriting and premium processes work.
- Support Test Analysts by executing test scripts, validating workflows, and logging defects (without designing test scenarios).
- Attend client workshops and meetings to provide operational insight while senior consultants lead facilitation and requirements gathering.
- Capture meeting notes, actions, and observations to support PMO and BA colleagues.
- Contribute operational detail to client deliverables such as findings summaries, observations, or simple analysis.
- Conduct market research on underwriting tools, operational models, and market practices to support senior team members.
- Assist with project coordination tasks such as maintaining action logs, preparing materials, and following up on information requests.
What we’re looking for:
Essential
- Minimum of two years’ experience in the Lloyd’s market (e.g. underwriting support, premiums, operations, delegated authority, shared services, BPO).
- Strong understanding of the Lloyd’s and specialty insurance lifecycle.
- Ability to read and interpret slips (MRCs).
- Hands‑on knowledge of underwriting or premium processing workflows.
- Practical understanding of market procedures, controls, and operational processes.
- Ability to work independently on assigned tasks while seeking support when needed.
- Solutions‑oriented mindset with strong critical thinking skills.
- Willingness to get involved in a variety of tasks regardless of title or seniority.
- Interest in transformation, operational improvement, and project‑based work.
- Strong teamwork and communication skills.
- Ability to clearly articulate how as-is processes work based on real operational experience.
Desired:
- Experience in strategy, change initiatives, or stakeholder‑facing roles within a syndicate, managing agent, or broking house.
- Exposure to system implementations, operational improvement projects, or transformation programmes.
